Contact us

Contact Us

We'd Love to Hear From You

At Zaplon, we're committed to providing exceptional customer service and expert support for all your electric mobility needs. Whether you have a question about a product, need help choosing the right electric scooter or e-bike, want to track an order, or require after-sales assistance, our team is here to help.

We aim to respond to all inquiries as quickly as possible and ensure every customer receives the support they deserve.

Get in Touch

Customer Support

📧 Email: info@zaplon.ae

🌐 Website: https://www.zaplon.ae

Customer Service Hours

Monday – Sunday

10:00 AM – 11:00 PM (GST)

How Can We Help?

Our team can assist you with:

Product information and recommendations
Electric scooter and e-bike sales
ATV and electric dirt bike inquiries
Spare parts and accessories
Order status and shipping updates
Warranty and after-sales support
Technical assistance
Business and wholesale inquiries

Before You Contact Us

To help us assist you faster, please include the following information when contacting our support team:

Your full name
Order number (if applicable)
Product model
A detailed description of your inquiry
Photos or videos (if reporting a technical issue or damage)

Providing complete information will help us resolve your request more efficiently.

Business & Wholesale Inquiries

Interested in becoming a dealer, reseller, or business partner?

Zaplon welcomes inquiries from retailers, distributors, corporate clients, fleet operators, and commercial organizations looking for reliable electric mobility solutions.

Please contact us with your business details, and our team will get back to you as soon as possible.

Warranty & Technical Support

If you require warranty assistance or technical support, please include:

Product model
Serial number (if available)
Proof of purchase
Description of the issue
Photos or videos showing the problem

Our technical team will review your request and guide you through the next steps.

Follow Zaplon

Stay connected with Zaplon for the latest product launches, exclusive offers, promotions, and electric mobility news by following us on our official social media channels.