Returns & Refunds Policy
At Zaplon, customer satisfaction is our priority. Please read our returns and refunds policy carefully before making a purchase.
Return Eligibility
- Items must be returned within 7 days of delivery.
- Products must be unused, in original condition, and in original packaging.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
- Used or damaged products
- Spare parts that have been installed
- Presale or custom orders
- Items marked as final sale
Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days to your original payment method.
How to Initiate a Return
Contact us before sending any item back:
📞 Call/WhatsApp: +971 58 557 7598
📧 Email: info@zaplon.ae
Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.